We simplified pricing and made it transparent. You only pay per veterinarian. This means you can add an unlimited number of staff members, at no extra cost. You also get access to our training resources, training & onboarding, roundtables, and customer success recurrent meetings. For data migration and on-site training, please check below.
What are my payment options? Is there a yearly discount?Laura Catz2022-06-21T17:20:24+00:00
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (unfortunately, we are not able to issue refunds in case of a cancelation). We want to make sure that you actually choose us every month. This means that every day we need to make sure you get the best service. We can’t afford to get sloppy and take your trust for granted.
Do I need any special hardware/equipment to use Digitail?Laura Catz2022-06-21T17:21:19+00:00
Digitail is a cloud solution that doesn’t need any special driver/software installations. As long as you can access vin.com, dvm360.com, avma.com, or run Youtube / Facebook on the device, it means you can also use Digitail. You can access Digitail from your mobile phone, tablet, or any laptop/desktop computer you have. Simultaneously!
What should I expect after I sign up?Laura Catz2022-08-04T19:33:27+00:00
We are working with the best security and server teams to ensure that your data is safe. Digitail is currently hosted on Amazon Web Services (AWS) to provide a reliable cloud solution and uses the latest encryption standards. On top of that, we have automatic backups to make sure your data is always secure.
Just to make sure, is my data really safe with Digitail?Ruxandra Pui2022-06-21T17:23:41+00:00
Indeed it is. We are GDPR compliant (the world’s most strict data privacy framework), and we follow CCPA (California Consumer Privacy Act). On top, we believe in data ethics. Moreover, we are an independent player and have no hidden interest in getting our hands on your data. Please read our data manifesto.
How often do you have updates? Does the system go down?Laura Catz2022-06-21T17:24:08+00:00
We have weekly updates with improvements and new features. We take your feedback and requests very seriously and we share our Roadmap with our clients so they always know what we are up to! Also, there is no need to manually update anything or worry about downtime — with cloud-based, all updates are smooth and instant!
What type of client support do you offer?Laura Catz2022-06-21T17:24:27+00:00
Our experts are available 24/7 via chat to answer all your platform, tech, or workflow-related questions. Our support team members have worked in the practice before, so they are all aware of how busy, crazy, or frustrating it can get!
The Enterprise plan comes with email and phone support as well.
Are there changes to the system that require new training?Ruxandra Pui2022-06-21T17:24:58+00:00
We know how busy it can get at the practice and we don’t want to surprise you with unexpected changes!
All updates are announced via your preferred communication method way ahead of the release. For larger changes, we do offer a smooth transition. This means you will still be able to use the old workflow in parallel with the new update. This way you can opt to use the new option whenever you feel ready!
Can I go back to my old system if things don’t work out?Ruxandra Pui2022-06-21T17:25:13+00:00
We are sure you won’t need this but rest assured, our transition process is one of a kind. All the information that you add to Digitail during your onboarding will also be copied to your legacy system (applicable to the most popular PIMS).
Why are other practices choosing Digitail?Laura Catz2022-06-22T14:51:52+00:00
❤️ the flexibility of our platform. Our system adapts to your needs. You can have a simple version or a more complex version, depending if you are a mobile vet, brick and mortar, group/chain. You can grow with Digitail, without going through more changes.
🤝 our all-in-one approach. You finally have one partner for your needs. No more “it’s not my fault” type of situation.
💬 non-stop client support (have you talked with our team yet? you’ll love them!)
😇 interest alignment, no hidden costs, no strings attached. We are independent – backed by Google AI and other VC funds, there are no surprise costs in the future, and we grow only if we help you grow!
What does all-in-one mean?Laura Catz2022-06-28T11:56:13+00:00
All-in-one means you can have all the tools you need for your work with one single system — so no extra contracts and vendors, addons, or unnecessary integrations! From client & patient management, internal calendar and online appointments, and medical records, to stock management, user management, and reports, Digitail offers all the tools natively.
Digitail can help you with:
all the internal processes (client & patient management etc, medical records, stock management)
client communication (online booking system, 2-way chat, telehealth, dedicated mobile pet portal)
reporting & practice management support (customized reports)
public API (you can build your own tools based on Digitail)
Why would I change now?Laura Catz2022-06-22T14:54:00+00:00
If you are using a non-cloud / legacy system, you are missing out! Your practice can become truly paperless, get online appointments, take advantage of chat & telemedicine (without using other tools or integrations), and offer your clients the best experience before the visit, during, and after — all of these for the same price, without losing your data (we offer free migrations from any system)!
If you are already using a cloud / modern system, you already know how technology can help you save time and make your life easier. We just took Digitail to the next level when it comes to workflow efficiency, pet parent communication & experience, and friendly design, and we’d love to show you around!
All-in-one Veterinary Software for the Modern Veterinary Practices